Frequently Asked Questions

General

Most of our customers find that the Business plan provides the best value. It offers lots of disk space which is enough for big websites and quite a few large mailboxes.

The Nivek Hosting Partners operate servers on three continents – Asia, Europe, and North America. This gives you versatility when purchasing your account. They would recommend that you choose the data center depending on the physical location of the target audience of your website. 

Yes, you can have your domain registered elsewhere and still use Nivek Hosting as your hosting service. You just need to point the domain to your account with us by updating its name servers to the ones listed in the Welcome email you will receive after purchasing the account. You can update the name servers through the registrar company for your domain. During the order process, select the option “Use my already registered domain”. If you wish to use a third-party DNS service, you would have to manually update the A and MX DNS records to point them to our server.

The Nivek Hosting Partners provide a free website transfer service for new hosting accounts during the first 100 days of the hosting subscription. They can move your website to our server if you provide us with access to the old hosting provider. 

You can transfer your domain here provided that it’s eligible* for transfer and the Nivek Hosting Partners offer registration services for that TLD. You will need to unlock the domain at the current registrar, as well as obtain its EPP authorization code. The transfer procedure does not interrupt the operation of the domain name in any way, and your website and email will be working at all times. We will notify you as soon as the transfer is completed.

*For a domain to be eligible for transfer, the following conditions must be met:
– The domain name has to be at least 60 days old, i.e. two months must have passed since its initial registration.
– The domain name must not have expired. If your domain name has recently expired, you need to renew it with the current registrar before you can transfer it away.
– Since transfers may take several days to complete, you should make sure that there is sufficient time until expiration. We recommend that you start transferring your domain name at least 7 days before the expiration.

You can contact Nivek Hosting directly by going to NivekHosting.com/contact. You can contact the Nivek Hosting Partners for web hosting support via the ticketing system accessible via the 24/7 Support section in your Account Panel

No, the Nivek Hosting Partners has developed their own hosting Control Panel software.

WordPress

Honestly? We can’t say. In reality, this depends on too many factors, the majority of which have more to do with your project than what the Nivek Hosting Partners bring to the table. However, they can guarantee that they are constantly investing into the latest hardware. Currently, their servers are powered by 18-core Intel Xeon Gold processors, and are all backed by SSD storage for super-fast file access speed. Additionally, they can guarantee that they never put too many users on a single shared server. Finally, whenever your WordPress site does not perform as expected on the infrastructure, the Nivek Hosting Partners’ Support Team will work with you to optimize it further.

The Nivek Hosting Partners were asking the same question, and found out that Managed WordPress hosting mostly constitutes of the following:

– WordPress either comes pre-installed, or with an easy to use installer;
– Automated updates of the WordPress Core version;
– Daily full site backups;
– Free SSL Encryption with every account, on any plan;
– Enhanced security via custom firewall rules and patches;
– Expert assistance with any WordPress question, from free migrations to plugin updates to the dreaded White Screen Of Death.

The Nivek Hosting Partners weren’t surprised to find out that they already checked all of these items, and have been consistently doing so for years – The Nivek Hosting Partners’ Support Team has been providing super fast, friendly, and knowledgeable advice on WordPress sites for as long as WordPress has existed, and they have gradually been releasing WordPress-specific tools to help our customers even more. The Nivek Hosting Partners are working on new additions to their custom Control Panel even now, and we can’t wait to share them with us.

There are two main differences between everyone else out there and us. The first is the quality and speed of the Nivek Hosting Partners’ dedicated Support Team. Most of the time, our customers choose to ask them first before going to the vendors of their theme or plugin, or to the wider WordPress community for help, and with good reason. While most hosting providers will let you know that troubleshooting or even fixing issues with third-party software is beyond the scope of their services, The Nivek Hosting Partners’ staff takes on such tasks daily, and gladly.

The second one is The Nivek Hosting Partners’ in-house development team and the unique products that they create for our users. First, they offer a custom Control Panel, which provides unrivaled control over the hosting environment in a friendly interface, way ahead of the cPanel-powered competition. Then there’s the state of the art Reseller Panel and Hosting-In-A-Box solution, simplifying both the hosting and billing parts of the business in order to bring the ultimate white label solution to all designers, developers, and dedicated WordPress agencies.

While free WordPress hosting exists, you will find yourself limited in even the simplest things, and discover that services such as pointing your own domain to your free site come at an additional cost. Some of the paid web hosting providers have hidden limitations to their services (beware of the word “unlimited”), and may even sneakily inject JavaScript into your site, which is why The Nivek Hosting Partners are very out-front about what you get with every plan and hosting account.

While not critical, SSH access can be very helpful for experienced users and developers because it allows for direct access to the underlying architecture of the WordPress site. Additionally, we offer WP-CLI on all plans, which is a powerful command line interface to the WordPress core.

Most of our customers find that our Business plan provides the best value. It offers a lot of disk space – 100 GB, which is enough for big WordPress sites, and quite a few very large mailboxes (up to 10 GB per mailbox on the Business plan / 30 GB on the Business Plus plan!).

Email

If the old host uses cPanel, you can use the Migration tool in the Control Panel to import your mailboxes from a cPanel backup.

Alternatively, if the other hosting provider can provide an archive of the emails in Maildir format, you can provide us with the file, and we will check if we can import your messages from it.

You can also move the messages via IMAP. You can move messages between servers via IMAP by using a mail program such as Thunderbird. You will need to configure two IMAP accounts for each mailbox in the mail program – one that connects to the old mail server, and one that connects to our server. Then you will be able to drag-and-drop messages between the servers. Note that you would first have to recreate the necessary mailboxes on our end through the Mail Manager in the Control Panel.

Yes, the antispam utilities on our servers include:

– Real-time blocking lists – messages from known spam sources are blocked on the SMTP level.
– SpamDyke/graylisting – filtering messages on the SMTP level based on DNS checks.
– SpamAssassin – content filtering based on predefined rules as well as blocking lists, including Bayesian classifier, allowing customers to mark messages as spam or ham by moving them to and out of the Junk Mail folder.
– Custom header filters, that each of our customers can set, to block messages from specific sources, or matching specific patterns.

Nivek Hosting is working with some new partners to try and gain good footing within the Spam Protection fields. Please check back as this is a developmental tool for the year 2020.

Yes, our email servers support both POP3(S) and IMAP(S). Nivek Hosting can work with you on setting this up. Also, Nivek hosting is in the process of creating some help guides for future reference.

We offer an in-house built Webmail interface that allows you to access your email account(s) in a web browser. To access the Webmail interface, please go to:

http://mbox.example.com

You need to replace example.com with your domain name. In order for this link to work, you need to have your domain name pointed to our hosting service already.

Technical

The Nivek Hosting Partners’ servers run Linux and the server-side scripting languages they support are PHP, Perl, Python, TCL, and Ruby. PHP and Perl are more popular and widely spread languages and in general you can find more and better supported products written in them. They also support MySQL.

You can run WordPress, Joomla, phpBB3, osCommerce, ZenCart, Baikal, SMF, Magento, XOOPS, e107, SugarCRM, Coppermine, WebCalendar, MODX, TikiWiki, MediaWiki, Concrete5, PrestaShop, WooCommerce, Piwik/Matomo, OpenCart, LimeSurvey, Nextcloud, and many others.

All of our hosting plans on shared servers are designed to host a single website. 

Our hosting services are fully managed, so root access (including sudo) is not available to end users.

SSH access is available with all of our hosting plans. Note that it’s disabled by default. You can enable it from the Control Panel -> SSH Access section. 

You can upload files to the server using the File Manager in the Control Panel or with an FTP client. 

We do our best to provide our customers with the latest and most stable versions of available programming languages. We offer support for PHP, Python, Perl, Ruby, and TCL.

The supported PHP versions are 5.3, 5.6, 7.1, 7.2, and 7.3. You can easily change the default PHP interpreter for your hosting account through the PHP Settings interface of the hosting Control Panel.

Before the European General Data Protection Regulation (GDPR) came into power on May 25, 2018, domains were required to have publicly available contacts. This meant that the contact details of every registered domain were publicly available through the WHOIS service. With the GDPR this changed and the WHOIS details are no longer visible. They are still recorded in the registry database and may be provided to an eligible third-party organization.

The WHOIS privacy service protects you from having your personal details submitted to any other party, by replacing them with our own. Additionally, The Nivek Hosting Partners’ WHOIS privacy feature provides email forwarding, so you will still be able to get important notices for your domain name.

Nivek Hosting and the Nivek Hosting Partners offer free DNS services for most domain names registered with us. You can set up A, CNAME, SRV, MX, MXE, IFRAME, TXT, or URL Redirect records. This service is not available for .HK, .DE and .EU domain registrations.

 

The NIvek Hosting Partners’ take advantage of all protection mechanisms provided by the upstream registrar. COM domains, for instance, are locked by default and protected with an EPP code. In addition, you can enable 2-Factor-Authentication for our management panel, giving you additional level of security.

 

This depends on the specific TLD and sponsoring registrar of your domain, as they all follow different rules. For the majority of domain names that we offer, there is a “grace” period of approximately 30 days after their expiration, during which they can still be renewed by their owners at their regular prices – these TLDs are .COM, .NET, .ORG, .BIZ, .INFO, .US, .CA, .HK, .COM.HK, .NET.HK, .ORG.HK, .IDV.HK, and .EDU.HK. For .EU domains, this phase is called “Quarantine,” and lasts for 40 days. On the other hand, .DE domain names are either renewed automatically, or not at all, so they lack a typical grace period.

Please note that “grace” periods are not guaranteed by registrars, and this is why we strongly advise our customers to renew their domain names prior to their expiration date.

Following this period, domain names could enter another status, usually referred to as Redemption Grace Period, or as Blackout for all .HK-based TLDs. During this period, domains can still be recovered, but at a higher cost. For .COM, .NET, .ORG, .BIZ, .INFO, .US, .CA, and .DE domain names, renewing during the redemption phase involve an additional fee of $80 USD, while .HK, .COM.HK, .NET.HK, .ORG.HK, and .EDU.HK domains can be renewed for an additional fee of $200 HKD. .IDV.HK domain names can be renewed for an additional fee of $100 HKD, and .EU domains lack a redemption phase altogether.

Billing and Management

We don’t charge our customers automatically, nor do we store any credit card data. When your service is about to expire, we will send you a notification by email, and you will have to submit your renewal payment.

You can upgrade when renewing your account, or at any time through the Account Panel.

There are minimum costs for the registration a domain name. They are mandated by the registry of the domain name, and by our registrar partners. For domains purchased with a hosting account, you pay the same price we pay. For domains without a hosting account, you pay the same price we pay including the average online transaction fees.

We make no profit from domain name sales. We believe that a domain name is a commodity item, and everyone should be able to easily get one at a fair price. However, there are costs we must cover for each domain name registration:

– the actual price of the domain name
– the transaction fees that must be paid for the processing of your payment.

You can transfer any of the domains listed on this site.

You can manage your domain name through our easy-to-use and mobile-friendly account management interface.

 

We would recommend that you choose a domain name that is short, memorable, and easy to type. It should, of course, be related to your business or personal interests. It is likely that the .COM domain name that you are after is already taken. This is why we offer a handful of other domain name TLDs that you can choose from.

 

The domain name registration and transfer fees are the same in most cases. For most domains, you also get a one-year renewal upon successful transfer.

 
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